Re: COVID-19 UPDATE To Our Valued Customers

We are returning to regular store opening hours effective July 1 although we will NOT be accepting any donations on Mondays or Saturdays.

We are following all government covid-19 safety regulations. When you visit our stores you will notice some changes in the way customers will enter and proceed through. We are limiting the number of customers in the stores at one time.
York Store 10 people and Elias Store 5 people.

Hand sanitizer will be available and we will require customers to use it upon entering. Masks are welcomed. There will be no washrooms or change rooms available.

Please drop donations off at the 585 York Street Store on Tues – Fri 9-4.

We will NOT be accepting any donations on Mondays or Saturdays. There are tables set up for the donations in the parking area by the side of the store.

Thank you for your donations, patience and understanding as we all continue through this new experience. We are in this together and staying strong together we will get through this.

Check out the updated pictures of the York Store on our facebook page.

Thank you and we are happy to welcome everyone back.

8 thoughts on “Re: COVID-19 UPDATE To Our Valued Customers”

  1. Hello,
    We have sold my dad’s house in London with a closing date of June 1st.
    There are a number of nice pieces of furniture that we had hoped to donate to your organization.
    I wonder if there is a way to donate them?
    I can send you the PDF that the real estate agent made of the house so you can see the furniture.
    I look forward to hearing from you.

    1. Hi Sandra Our stores are opening on Monday May 25. Please give us a call at 519-438-9503. Also yes if you could send the pdf that would be great. We will try our best to assist you with this. Thanks you,

  2. I have good quality items and furniture to donate. I am downsizing. Are you able to pick-up? I am sure my items would be well appreciated.

    1. Hi Colleen our stores are opening on Monday, May 25. If you still have this furniture please give us a call at 519-438-7071.
      We would love to be able to assist you.

  3. I tried reaching out via telephone but the automated voice tells me to speak louder and then cuts off my message . I am in dire need of furniture vouches , I do not own a dresser, or any bedroom furniture at this time and would be more than appreciative to receive some assistance if possible !!

    1. Hi Taylore, if you live in the London Area, please contact the conference closest to you. Check the web page at Only conferences can hand out vouchers. Because of the covid-19 pandemic it will take a while before we are able to help you. The store will be open on Monday May 25, and we will be in catchup mode then. Thank you.

  4. Hi there, I have large furniture items to donate. What is the covid protocol for pick-up? Must I place all items in my garage? As of now, everything is in my basement. Thank you!

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